Network Service Desk Consultant - Jobs in Boston, MA - 426550

RSM US LLP
Job Summary
  • Skills Full Time
  • Job Type
    N/A
  • Salary
    Work from home not available Travel not required
  • Telecommuting
    N/A



Job Description

The Network Service Desk Analysts role within our IT Infrastructure Consultinggroup provides you with a unique opportunity to be a part of our dynamicpractice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.As a Network Service Desk Analyst, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that develop your I.T career. You will use your strong analytical skills to develop quality solutions to meet client requirement.The Network Service Desk Analyst consultant provides remote technical support toour external managed serve clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment.Job Duties and Responsibilities:Provide phone and email technical support to end-users to resolve any hardware or software issuesSupport and troubleshoot workstations, server and network related issuesPerform systems administration for Office 365, Windows Servers, and workstations across multiple customersMonitor and troubleshoot client backupsEscalate customer issues through the proper channelsManage cases according to defined severities and case prioritiesMaintain client security levels and confidentiality of informationClearly document support issues and all steps performed in RSMs ticketing systemMonitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruptionUpdate cases and communicate with clients daily or as required until issue is closedQualifications:2 years of experience working on a technical helpdesk or equivalent Network administration roleMinimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipmentMicrosoft Certification (MCSE/MCSA) and Network+ Certification preferred but not requiredBachelors degree (BA/BS) from an accredited 4-year school is a plusExperience with Office 365 and associated workloads including Email and SharePointExperience with firewalls, such as Cisco, Sonicwall and MerakiExperience with VMWare ESX hosts and vSphere Client for administrationExperience with remote solutions, such as Citrix, Terminal Server and VPNExperience with Apple Hardware and MAC OS XExperience with enterprise mobile devicesKnowledge, Skills and Abilities:Highly customer focused with ability to provide consistently excellent customer service and professionalismExcellent written and verbal communication skillsAble to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environmentMust be dependable and able to work both individually and in a team environmentMust possess strong sense of ownership of client relationshipsPositively represent the company to clients and provide empathetic and friendly customer service at all timesMust have competent knowledge of DNS, DHCP, IP, SMTP, FTP, HTTP, and HTTPS protocols and LAN networking/distributed computing environments (client/server)Working knowledge of Windows Server anActive Directory Group Policies and ReplicationPossesses excellent time management and organizational skills to manage case load of old and new cases in individual case queueWorking knowledge of common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applicationsNavigation of common mobile device platforms (iOS, Android, etc.)You want your next step to be the right one. Youve worked hard to get where you are today. And now youre ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, youll move quickly along the learning curve and our clients will benefit from your fresh perspective.Experience RSM US. Experience the power of being understood.RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Login & Apply

Similar Jobs